Fuel Dispenser Manufacturing Company — Field Service Operation

Client’s Overview

This case study is for our Customer who is a leading Fuel Dispenser Manufacturer. Since the 19th century, the company has manufactured the world’s leading fueling and convenience store equipment and technology. The customer has a big team of field engineers who travel daily to complete the installations and provide support to their respective clients. They have a constant concern for the safety of these employees as there were frequent accidents which resulted in declining employee morale, cost of replacement, lost man-hours.

Challenges

• In 2019, 20 major accidents were recorded. Further to reduce this they introduced Defensive driving training which helped to reduce the incidents by 25%
• In 2020 they observed again 15 major accidents that triggered a red flag and started looking for a comprehensive solution which not only trained employees on how to drive theoretically but gave visibility on the driver behaviour to analyze the root cause of these accidents
• Decrease the Man hours lost
• Employee real-time travel monitoring to have quick response during SOS
• Lack of operational visibility: Employee productivity, TAT, Driver behaviour during late home arrivals. Lack of reporting mechanism, visibility and motivation for safe driving

Solution

SafetyConnect’s Field Force Driving Safety Solution was a smart fit to address the pain points posted by the HSE team. During the one-month pilot we have provided:

• Employee tracking to provide the live location of their vehicles
• Traveled path monitoring of the employees
• From no visibility to vivid clarity on driving behaviour
• Safety Score and unsafe event’s visibility in real-time

Key Metrics

Driver Behaviour Monitoring and Safety Score

Solution provided the control over the driver behaviour along with the visibility. Daily reports and trends aided to identify the at-risk driver on a monthly basis. A visible decrease of the at-risk behaviours within 6 months and increase in the safety score was observed.

Decrease in Man-Hours Lost

An organization looks for maximum employee utilization, thus reduction in major accidents has a positive effect in decreasing the man-hours lost. Approximately 70% decrease in the man-hours lost was achieved.

Employee Counselling

Frequent scheduled counselling calls showcased noticeable differences where once counselled employees weren’t re-counselled. There has been a significant decrease in the daily average of at-risk behaviours from 6 months of solution roll-out.

Employee Productivity and Utilization

Before SafetyConnect there was absolutely no visibility into employees distance traveled, moving hours, service center visits, time ticket resolution time. As a pioneering organisation keeping a close tab on SLA is of the highest priority to the operations team. After SafetyConnect the operations team is provided with a dashboard and many reports that give not only visibility but also eliminated manual intervention in closing the support tickets and decreased the TAT.

ROI

• 73% decrease in major accidents with 6 months of solution implementation
• 70% decrease in man-hours lost with 6 months of solution implementation
• 20% increase in safety score within 9 months of solution implementation

Results

Aiming at 0 major accidents, SafetyConnect could render complete visibility to the field employees driving behavior analysis, enhancing operational efficiency, and lowering man-hours, hospitalizations costs, accidents frequency leading to an increase in productivity. TA/DA payments have been associated with the daily distance travelled captured through SafetyConnect to encourage the solution usage and motivate the safe driver with better efficiency.

About SafetyConnect

SafetyConnect helps Operations, health & safety heads of large enterprises increase productivity and safety of their field force through our best-in-class IoT-powered and analytical-driven management software.